Refund & Returns Policy

Refunds and Returns Policy

Effective Date: December 19, 2024

Welcome to www.safescreenvision.com (“Website”). Safe Screen Vision (“we,” “our,” or “us”) values your satisfaction and aims to provide a seamless shopping experience. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original condition, and in the original packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase, such as the original receipt or order confirmation, must be provided.

Products that show signs of use, damage, or alteration are not eligible for returns.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards.
  • Products marked as final sale or clearance.
  • Personalized or custom-made items.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at [email protected] with your order details and reason for the return.
  2. Approval: Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Shipping: Pack the item securely and include the RMA number inside the package. Ship the item to the following address:Safe Screen Vision
    Street 131Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refund Policy

Refunds are processed under the following conditions:

  • Approved returns will be inspected upon receipt. If the product meets the return criteria, a refund will be issued.
  • Refunds will be processed to the original payment method within 7-10 business days after approval.
  • Shipping fees and additional costs (e.g., gift wrapping) are non-refundable.

If a returned product does not meet the return criteria, we reserve the right to deny the refund and ship the item back to the customer.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item following the return process and place a new order for the desired item.

6. Damaged or Defective Products

If your item arrives damaged or defective:

  • Contact us within 7 days of receiving the product.
  • Provide clear photos of the damage or defect along with your order details.
  • We will review your claim and offer a replacement, repair, or refund as appropriate.

7. Cancellations

Orders can be canceled for a full refund if the cancellation request is made before the order is shipped. If the order has already been shipped, please follow the return process.

8. Contact Information

For questions, concerns, or assistance with returns and refunds, please contact us:

Email: [email protected]
Address: Street 131

Safe Screen Vision reserves the right to update this Refunds and Returns Policy at any time. Any changes will be posted on this page with the effective date.

Thank you for choosing Safe Screen Vision. Your satisfaction is our priority!